Who We Are And How To Contact Us
Who we are. REOR20 is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either “REOR20”, “website”, “we”, “us” or “our” in this Privacy & Cookies Policy). Our address is Alfred-Escher Strasse 86, 8002 Zurich, Switzerland
How to contact us. If you have any questions about our practices or this Privacy & Cookies Policy, please contact us at firstname.lastname@example.org.
Your Rights Relating To Your Personal Data
You have the right under this Privacy and Cookies Policy, and by law if you are within the EU, to:
Request access to your Personal Data. If you are within the EU, this enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right if you are within the EU to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
Object to processing of your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your Personal Data. If you are within the EU, we will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent. This right only exists where we are relying on consent to process your Personal Data (“Consent Withdrawal”). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Site. We will advise you if this is the case at the time you withdraw your consent.
How To Exercise Your Rights
If you want to exercise any of the rights described above, please contact us using the contact details in Who We Are and How to Contact Us.
Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The Type Of Personal Information We Collect
We collect the following data when you visit our website or fill the contact forms:
Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or use our services.
Your preferences in receiving marketing from us and our third parties and your communication preferences. If you correspond with us by email or messaging through the Services, we may retain the content of such messages and our responses.
How We Collect Personal Information
We collect your personal information through:
We collect personal information directly when you provide it to us, automatically as you navigate through the www.reor20.com.
We collect your personal information when you provide it to us when you subscribe to a newsletter, email list, submit feedback or send us a communication.
How We Use Personal Information
We will use your personal information:
To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the website, like where you purchase an item from our marketplace.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
operating the website;
providing you with services described on the website;
responding to support tickets, and helping facilitate the resolution of any disputes;
updating you with operational news and information about our website and services e.g. to notify you about changes to our website, website disruptions or security updates;
carrying out technical analysis to determine how to improve the website and services we provide;
monitoring activity on the website, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the website or asking for your feedback or whether you want to participate in a survey;
managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
training our staff about how to best serve our user community;
improving our products and services.
providing general administrative and performance functions and activities; and
processing your job applications
Where you give us consent:
providing you with marketing information about products and services which we feel may interest you; and
For purposes which are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
Who We Share Your Personal Data With:
Our service providers provide us support for our Services, including, for example, website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, identity verification, background and compliance reviews, fund administration, banking services, and other services for us, which may require them to access or use Personal Data about you.
Legal and Taxing Authorities, Regulators and Participants in Judicial Proceedings
We may disclose your Personal Data if we believe it is reasonably necessary to comply with a law, regulation, order, subpoena, rule of a self-regulatory organization or audit or to protect the safety of any person, to address fraud, security or technical issues, or to protect our legal rights, interests and the interests of others, such as, for example, in connection with with the acquisition, merger or sale of securities or a business (e.g. due diligence).
Where We Transfer And/Or Store Your Personal Information
We are based in Switzerland so your data will be processed in Switzerland. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
How We Keep Your Personal Information Secure
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Switzerland. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How You Can Access Your Personal Information
You can access some of the personal information that we collect about you by writing us an email at email@example.com. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data.
How You Can Request Your Personal Information To Be Deleted
You can request all your personal information to be deleted at any time. To make an access or correction request, contact us at firstname.lastname@example.org.
Cookies are small data files that are placed on the browser on your computer or mobile device when you visit a website and use its functions, or use an app. Cookies are widely used by online service providers to facilitate and help to make the interaction with users faster and easier (by helping us to distinguish between you and other users and enabling us to retrieve things like your settings and preferences), as well as to provide reporting information and facilitate online advertising.
Cookies set by REOR20 on the Websites are called “first party cookies”. Cookies on the Websites set by parties other than REOR20 are called “third party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the Websites (e.g. advertising, interactive content, and analytics).
Types of cookies
The following types of cookies may be used when you visit the Site:
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
We use necessary cookies for the website to function and cannot be switched off in our system. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Some cookies that have been set on our Websites are not set on a first-party basis by REOR20. The Websites can be embedded with content from third parties to serve advertising. These third-party service providers may set their own cookies on your web browser. Third-party service providers control many of the performance and functionality, advertising, marketing, and analytics cookies described above. We do not control the use of these third-party cookies as cookies can only be accessed by the third party that originally set them. These cookies can be manually disabled in your browser.
List of Third-Party Cookies
Other tracking technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is a tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of a page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Alfred-Escher Strasse 86 (c/o I. Chatziprodromou)
8002 Zürich, Switzerland